Diagnosis
Connectivity Triage Map
Combine available user and connectivity signals into a finding with source context, confidence and a next action.
Daily Zscaler operations
Resolve issues where they arise.
CentaurNexus connects user support, second-level analysis, security decisions and controlled policy workflows in one role-based operating context.
Client analysis
Log Verdict
Structure ZCC client logs by finding and severity and turn them into concrete checks.
Change history
Configuration Rollback
Place individual changes on a timeline and prepare a precise return path where the workflow supports it.
Managed services
Cross-Tenant Search
Find rules and user cases across authorized managed tenants while keeping the customer context visible.
Across the operating day
A shared context supports every stage of the support path.
Routine cases, specialist analysis and governed actions use the same factual starting point without mixing responsibilities.
Classify routine cases
Use role-limited user, device and access context without broad admin rights.
Start with a prepared finding
Review roughly 70 user-related data points, rules, tunnels and available experience signals.
Decide on controlled actions
Connect reason, risk, approval state, target effect and read-back.
Scale repeatable services
Keep tenant, role and customer accountability visible across managed environments.
A clear operating path
From the first signal to the appropriate action.
The responsible role receives the right context to resolve, hand over or prepare a controlled request.
Capture the signal
Start with an application, URL, device, user or digital-experience symptom.
Connect the context
Bring source, status, data age, coverage and the relevant tenant context together.
Take the next action
Resolve the case, hand it over with context or start a controlled workflow.
User Support Center
Understand the case in one view.
User Support Center starts with the affected user and presents the role-appropriate device, access and service context. Unified Support Center extends that path for second level and administrators.
- Relevant context without broad vendor-admin rights.
- Prepared handovers for specialist roles.
- Actions remain bound to role, tenant and permission.
Choose your role
Start with the concrete operating problem.
The role pages explain the workday, platform functions and next action for each audience.
For people in operations
One factual basis reduces avoidable handovers.
Teams can focus on the decision and the next action instead of recreating context across separate portals.
Next step
Discuss an operating case
Bring one recurring operating situation. We will map the roles, required context and appropriate demo path.
Frequently asked questions
Questions about CentaurNexus for Zscaler operations.
Does CentaurNexus replace the Zscaler consoles?
No. Zscaler remains the core provider and target system. CentaurNexus adds role-based operational, governance and integration workflows.
How does it support the help desk?
User Support Center provides role-approved user, device and access context. Connectivity Triage Map structures available signals into a transparent finding.
How are reads presented?
Supported reads display their source, status, data age and coverage so operators can assess what the current view does and does not establish.
How are changes controlled?
The tenant policy determines the responsible roles and approval path. A write is only shown as successful after target-system effect and read-back.
Further reading